Delivery Policy

At Creative Stack Guild, operated by Great Innovation Inc. ("Company", "we", "our", or "us"), we provide digital E-Learning Materials and related services through our Platform. This Delivery Policy explains how purchased Credits and E-Learning Materials are delivered or made available. All products and Materials are provided electronically, and no physical shipping or postal delivery is involved unless expressly stated on the relevant product page. By purchasing Credits or obtaining E-Learning Materials through the Platform, you agree to the delivery terms described below.

1. E-Learning Material Access & Delivery Process

Our E-Learning Materials are delivered electronically through the Platform and/or the email address associated with your purchase or Account.

1.1 Email Confirmation: After successful payment confirmation, applicable access information and purchased Materials may be sent to the email address provided during checkout or Account registration. The confirmation may include transaction details, Material information, Skill Level, instructions, access links, or other information necessary to access the purchased Materials. You are responsible for providing an accurate and accessible email address.
1.2 Delivery Timing: E-Learning Materials and applicable access information are typically made available within 24 hours after successful payment confirmation. Delivery may occasionally be delayed because of system processing, payment verification, technical issues, email service interruptions, or circumstances beyond our reasonable control. Please allow up to 48 to 72 hours for delivery. If you have not received or cannot access your purchased Materials after 72 hours, please contact us at info@creativestackguild.com.

2. Email Delivery Issues

If you do not receive the expected confirmation or access information, please first:

Check your spam, junk, promotions, or other filtered email folders
Confirm that the email address used during checkout or Account registration is correct
Check whether your mailbox has sufficient available storage
Review your email filtering, security, or blocking settings

If the relevant email or access information is still unavailable after 72 hours, please contact us at info@creativestackguild.com. We may request information such as your Account email address, transaction reference, purchase date, or other relevant details to verify the transaction.

3. Incorrect Email Address

You are responsible for providing a valid and accessible email address when creating an Account or completing a purchase. We are not responsible for delivery delays or failures caused by an incorrect or inaccessible email address, inactive account, full mailbox, email filtering or blocking, spam settings, provider restrictions, or other email-related issues outside our reasonable control.

If you provide an incorrect email address, please contact us as soon as possible. At our discretion and after appropriate verification, we may assist with updating the relevant email information and resending applicable access details.

4. Technical Issues

We make reasonable efforts to ensure that purchased Credits, E-Learning Materials, and access information are delivered or made available properly. Delivery or access may nevertheless be affected by circumstances such as:

Scheduled or unscheduled maintenance
Server or hosting issues
Email delivery failures
Payment verification delays
Interruptions involving third-party services
Network or connectivity problems
Security measures or system protections
Other circumstances beyond our reasonable control

If a technical issue prevents you from receiving or accessing your purchased Materials, please contact us at info@creativestackguild.com. We may investigate the issue and, where appropriate, provide alternative access or another suitable resolution.

5. Failed or Pending Payments

E-Learning Materials and related access are not delivered or made available until the applicable payment has been successfully confirmed.

Pending payments may require additional processing or verification before access is provided
Declined, reversed, cancelled, or otherwise unsuccessful payments may not result in delivery or access
If payment has been successfully completed but the purchased Materials or access information have not been made available, please contact us with the relevant transaction details

We may review the transaction status before taking any action regarding delivery or access.

6. Delivery of Bonus Credits

Where an eligible purchase includes Bonus Credits, qualifying Bonus Credits are generally allocated to the relevant user Account after successful purchase confirmation. Bonus Credits do not require a separate monetary payment and are subject to the applicable Terms & Conditions. Bonus Credits are virtual and are not physically delivered.

7. No Physical Delivery

Creative Stack Guild provides Credits and E-Learning Materials electronically through the Platform. No physical products are shipped or delivered by post in connection with these digital transactions unless physical delivery is expressly stated on the relevant product page. Accordingly, a shipping address is generally not required for delivery of E-Learning Materials.

8. User Responsibility

To receive and access purchased E-Learning Materials, users are responsible for:

Providing accurate Account and email information
Maintaining access to the email address associated with the purchase or Account
Checking spam, junk, promotions, and filtered email folders when necessary
Maintaining a suitable device and internet connection for accessing the Materials
Keeping any relevant transaction, Account, or other information needed during the applicable access period

9. Delivery Disputes and Resolution

If you do not receive or cannot access purchased E-Learning Materials after successfully obtaining them, please contact us as soon as possible at info@creativestackguild.com. We may request relevant Account, transaction, or purchase information to verify the issue.

If a delivery or access failure is confirmed to have occurred on our side, we may, at our discretion, resend the applicable access information, restore or extend the applicable access period, or provide another appropriate resolution based on the circumstances.

10. Policy Modifications

We may update or amend this Delivery Policy from time to time to reflect changes to the Platform, our digital delivery procedures, operational requirements, or applicable legal requirements. Updated versions will become effective when published through the Platform unless otherwise required by applicable law. We encourage users to review this policy periodically.

11. Contact

If you have questions or concerns regarding the delivery or access of Credits or E-Learning Materials, please contact us at info@creativestackguild.com.