Privacy Policy

At Creative Stack Guild, operated by Great Innovation Inc. ("Company", "we", "our", or "us"), we value your privacy and take reasonable steps to handle your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit our website, create an account, purchase Credits, obtain E-Learning Materials, or otherwise use our services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect may depend on how you interact with the Platform. We may obtain the following types of information:

1.1 Account Information: When you create an Account, we may collect information such as your full name, email address, username, password or authentication information, country or region, contact details, and any other information you voluntarily provide.
1.2 Transaction and Purchase Information: When you purchase Credits or obtain E-Learning Materials, we may keep records relating to the transaction, including the Credit package purchased, amount paid, currency, transaction date and time, order or transaction identification number, Credits purchased, Bonus Credits awarded, Credits used or deducted, E-Learning Materials obtained, applicable Skill Level, refund or cancellation information, and transaction status.
1.3 Payment Information: Payments may be handled through third-party payment processors or payment service providers. Depending on the payment method, those providers may collect card information, billing details, or other information necessary to complete a payment. We may receive transaction-related details such as payment confirmation, transaction status, payment method, currency, and transaction reference. Where a third-party provider handles payment processing, we do not intend to retain complete payment card details on our own systems unless otherwise stated. Your use of such payment services may also be governed by the provider's own privacy policy and terms.
1.4 Website Usage Information: When you use the Platform, certain technical and usage information may be collected automatically. This may include your IP address, browser type and version, device type, operating system, screen resolution, language preferences, referring website or URL, pages visited, visit dates and times, time spent on pages, interactions with the Platform, general geographic information derived from your IP address, and other technical information needed to operate and secure the Platform.
1.5 Cookies and Similar Technologies: We may use cookies, pixels, tags, local storage, and comparable technologies to support and improve the Platform. These technologies may assist with maintaining Account sessions, remembering preferences, protecting the Platform, understanding usage, improving performance, measuring marketing effectiveness, and providing relevant functionality.

You may be able to manage or disable cookies through your browser settings. However, restricting certain cookies may cause some Platform features or functions to operate differently or become unavailable.

2. How We Use Your Information

We may use personal information for purposes reasonably connected with operating the Platform, providing services, managing transactions, improving functionality, maintaining security, and meeting applicable legal requirements.

2.1 Providing Our Services

Information may be used to:

Create, manage, and secure your Account;
Provide access to the Platform;
Process Credit purchases;
Allocate Purchased Credits and Bonus Credits to your Account;
Maintain records of Credit balances and transactions;
Process access to eligible E-Learning Materials;
Maintain purchase and transaction records;
Provide customer support; and
Communicate with you regarding your Account, purchases, or transactions.

2.2 Payment Processing

Transaction information may be used to:

Facilitate and process payments;
Confirm completed transactions;
Identify and help prevent fraudulent or unauthorized transactions;
Address payment disputes;
Process eligible refunds; and
Maintain appropriate financial and transaction records.

2.3 Platform Improvement

We may analyze information relating to Platform usage to help us improve our services. This may include:

Improving Platform functionality;
Developing or refining features;
Improving the organization and presentation of E-Learning Materials;
Understanding general user preferences and usage patterns;
Identifying technical problems; and
Improving the overall user experience.

2.4 Security and Fraud Prevention

We may process information when necessary to:

Identify and prevent fraudulent activity;
Detect unauthorized Account activity;
Protect our Platform, systems, and infrastructure;
Investigate suspicious transactions;
Prevent misuse of Credits or Bonus Credits;
Enforce our Terms & Conditions; and
Protect the rights, property, and security of users and our business.

2.5 Communications

We may use your contact information to send communications such as:

Transaction confirmations;
Account notifications;
Information concerning Credit purchases;
Important service announcements;
Security-related notifications;
Responses to support requests; and
Other communications required to provide or administer our services.

Where applicable law requires consent for marketing communications, we will obtain the appropriate consent before sending them. You may unsubscribe from promotional communications through the unsubscribe option provided in the relevant message or by contacting us.

3. E-Learning Materials and Account Activity

We may keep records concerning your use of E-Learning Materials and your related Account activity. Such information may include:

Materials obtained using Credits;
Skill Levels obtained;
Materials accessed;
Download activity where applicable;
Dates and times of access;
Credit deductions associated with Materials; and
Other activity reasonably required to administer your Account and operate the Platform.

This information may be used to maintain your purchase history, provide access to Materials you have previously obtained, assist with customer support, prevent unauthorized use, and improve the Platform.

E-Learning Materials available through the Platform may relate to categories such as 3D Design, Graphic Design, Illustration & Digital Art, Motion Graphics, and UI/UX Design.

4. Credits and Bonus Credits

When you purchase Credits, we may maintain records associated with the purchase and subsequent use of those Credits. These records may include:

The Credit package purchased;
The amount paid;
The currency used;
Purchased Credits allocated to your Account;
Bonus Credits awarded;
Credits used to obtain Materials;
Remaining Credit balances; and
Credit expiration, cancellation, or adjustments where applicable.

Bonus Credits may be recorded separately from Purchased Credits for accounting, operational, promotional, and refund-related purposes.

We may use Credit-related information to ensure that Credits and promotional allocations are applied correctly and to help identify and prevent fraud, misuse, or unauthorized transfers.

5. Cookies and Tracking Technologies

Cookies and similar technologies may be used throughout the Platform to support its operation and improve your experience. These technologies can help us maintain sessions, remember preferences, support security, understand how the Platform is being used, improve performance, and evaluate the effectiveness of certain activities.

Depending on your browser and device settings, you may be able to control or disable cookies. Please note that disabling certain cookies may affect the availability or functionality of parts of the Platform.

6. Legal Basis for Processing

Where applicable data protection laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a Contract: Processing information when necessary to provide the Platform, manage your Account, process transactions, or provide access to Materials.
Legitimate Interests: Processing information where reasonably necessary to operate, secure, improve, and administer our Platform and business.
Legal Obligations: Processing information to comply with applicable laws, regulations, court orders, accounting requirements, or other legal obligations.
Consent: Processing information where we have obtained your consent for a specific activity and consent is the applicable legal basis.

Where processing relies on consent, you may withdraw that consent where permitted by applicable law.

7. Data Sharing and Third-Party Disclosures

We may disclose personal information to trusted third parties when reasonably necessary to operate the Platform, process transactions, or provide requested services.

These parties may include:

Payment Service Providers: Providers that facilitate Credit purchases and related payment transactions.
Technology and Hosting Providers: Providers supporting website hosting, infrastructure, data storage, security, and technical operations.
Analytics and Marketing Providers: Providers that assist with understanding Platform usage, measuring performance, or supporting marketing activities where applicable.
Customer Support Providers: Services that assist us in handling user questions, requests, and support activities.
Professional Advisers: Professional service providers where their involvement is reasonably necessary for our business operations.
Legal and Regulatory Authorities: Authorities or other parties where disclosure is required by applicable law or legal process.

Third-party providers may process information according to their respective roles, agreements, and legal responsibilities. We may also disclose information when required by law, court order, legal process, or a valid request from a competent authority, or when reasonably necessary to protect the rights, security, property, or integrity of the Platform.

8. International Data Transfers

Some service providers involved in operating the Platform may be located outside your country or jurisdiction. Consequently, your personal information may be transferred to, stored in, or processed in another country.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to ensure that such transfers are handled using appropriate protections required in the relevant circumstances.

9. Data Retention

We retain personal information for the period reasonably necessary to fulfil the purposes for which it was collected and for other purposes permitted or required by applicable law.

This may include retaining information to:

Maintain your Account;
Provide access to previously obtained Materials;
Maintain transaction and accounting records;
Resolve disputes;
Prevent fraud and misuse;
Enforce our agreements; and
Meet applicable legal and regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to any applicable legal, accounting, regulatory, or other retention requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

The safeguards applied may vary depending on the nature of the information and the way in which the Platform and related services operate. However, no internet transmission, electronic storage system, or digital service can be guaranteed to be completely secure.

You are responsible for keeping your Account credentials confidential and should notify us promptly if you believe that unauthorized access to your Account has occurred.

11. Third-Party Websites and Services

The Platform may contain links or references to third-party websites, applications, platforms, or services. We do not control and are not responsible for the privacy practices, security measures, content, or policies of those external services.

We recommend reviewing the applicable privacy policies and terms of any third-party website or service before providing information or using those services.

12. Your Privacy Rights

Depending on your location and the data protection laws applicable to you, you may have certain rights concerning your personal information. These rights may include:

Requesting access to personal information we hold about you;
Requesting correction of inaccurate or incomplete information;
Requesting deletion of certain personal information;
Requesting restriction of particular processing activities;
Objecting to certain forms of processing;
Withdrawing consent where processing is based on consent;
Requesting portability of certain personal information; and
Lodging a complaint with an applicable data protection authority.

These rights may be subject to limitations, exceptions, and requirements under applicable law. To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before completing certain requests.

13. Account and Marketing Communications

We may send communications that are necessary for the operation of your Account or the completion and administration of transactions. These may include purchase confirmations, Credit-related notifications, security alerts, service notices, and important changes affecting our services.

Where permitted, we may also send promotional communications. You may opt out of non-essential marketing communications at any time using the available unsubscribe option or by contacting us.

Choosing not to receive marketing communications will not prevent us from sending essential transactional, security, Account-related, or service communications that are necessary for the operation of the Platform.

14. Updates to This Privacy Policy

We may revise this Privacy Policy when necessary to reflect changes to our Platform, business practices, technology, operational processes, or applicable legal requirements.

Updated versions will be made available on this page where appropriate. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our handling of your information, please contact us at info@creativestackguild.com or write to us at C/O Trustlink International Ltd, Suite 201, 2nd Floor, 1 Cybercity, Ebene, Mauritius.